Contact Us

 

THANK YOU FOR YOUR PATIENCE!  OUR NEW ECOMMERCE SITE WILL BE UP FOR YOUR ORDERING CONVENIENCE SOON.  In the meantime, see below for placing an order...Thank You!


HOW TO ORDER

Please call us at 800-328-0142 for fastest service or email, as follows:

To place an order: orders@comstarproducts.com

To inquire about a product: customerservice@comstarproducts.com

ADDRESS

ComStar International Inc.

20-45 128th St., College Point, NY 11356

PHONE

(718) 445-7900 Toll-Free 1-800-328-0142

FAX 

(718) 353-5998

TERMS & CONDITIONS

1. Terms: Net due in 30 days. Any invoice not paid within 30 days from the date of the invoice is considered delinquent. No cash discount on discounted product prices.

2. Pickup allowance: 5% discount off of the total invoice on shipments from College Point plant only.

3. Case quantities: All products will be shipped in full case quantities only.

4. Shortages: Any shortage in original cartons will be made good by ComStar with proper documentation and proof. 

5. Damages and shortages on delivery: All damages and shortages at time of delivery must be noted on the freight bill or bill of lading. We cannot honor any claims if not properly noted on paperwork.

6. Return policy: ComStar will issue full credit on products returned due to defective manufacturing. No product will be accepted for return without prior investigation and authorization from ComStar. A 15% restocking charge will apply on all non-defective merchandise returned in full cases only.

7. Safety Data Sheets (SDS): SDS (MSDS) are provided on all initial orders and are available at www.comstarproducts.com.

8. Credit card payments are accepted. Orders received via website or email will be confirmed via email or phone. Please call customer service direct at 718-445-7900 or 1-800-328-0142.

SHIPPING RATES

On Full and Half truckloads: Due to independent carrier rate changes on full and half truckloads of products, we cannot guarantee shipping rates until an order is placed. Kindly contact us for freight rates.

Order Size

$1,800   Region 1 - Free Freight   /   Region 2 - Charge Freight

$2,100   Region 1 - Free Freight   /   Region 2 - 5% Discount

$5,000  Region 1 - Free Freight   /   Region 2 - 8% Discount

$7,500   Region 1 - Free Freight   /   Region 2 - Free Freight

Note: Orders with discounted item prices: Increase above order size by 15% to qualify for free freight.

REGION 1: East of Mississippi River, plus St. Louis and Little Rock, AR. and north of Washington D.C.

REGION 2: West of Region 1 and South of Washington D.C.

NOTE: Alaska and Hawaii - freight allowance applies as far as West Coast. For international orders, please call our office for rates.

Above rates are subject to change without prior notice with the exception of orders placed where ComStar has acknowledged a new free freight policy.

GUARANTEE: All ComStar products are manufactured to the highest standard and are guaranteed to work as stated. If a product does not perform to your satisfaction, we will issue a credit or replace with merchandise of equal value. (Note: since plastic pipe cements and Furnace Cement have a one year shelf life, the guarantee for these products will extend for one year.)